Terms of Sale
I - Information
1. The purchase of goods and services from UIN SPORTS implies that the customer has full knowledge of the present conditions of sale and accepts the general conditions of use and sale that we detail in the following paragraphs.2. The set of rules and procedures presented intends to frame the rights and duties of the relationship between the client and UIN SPORTS, respecting the law in force.
3. The derogation of any or some of the clauses or the establishment of different conditions, agreed with the client, are only considered valid when made in writing in the body of the invoice or in a private document written and signed by both parties.
4. The conditions of sale apply, whether the order / purchase was made in person, by email, phone, fax or post.
5. UIN SPORTS reserves the right to change the general terms and conditions of sale without prior notice, and the customer is advised to consult them regularly.
6. Orders / purchases are thus managed by the general conditions of sale in use and therefore in force on the date of the order.
7. The customer is responsible for any cost, expense, loss or loss, regardless of its nature, due to non-compliance with the general terms and conditions of sale.
II - Ordering Products
1. Proposals have a limited validity that is indicated in the same, or by a particular document, and will only be binding if notification of the respective acceptance has been received during the same period of time.
2. The ordering of products is carried out in person, by mail, email or fax.
3. The order is considered contractually accepted by UIN SPORTS upon confirmation of the same to the customer, by the means mentioned in point 2.
4. If the customer does not pick up the order at our facilities, the customer will be charged for the transportation cost.
5. The delivery times established are only provisional, and in cases of force majeure, UIN SPORTS cannot be held responsible for delays in the delivery of the ordered products, nor will the customer be entitled to claim any compensation.
6. When ordering, if the material is not part of the usual UIN SPORTS stock, that is, a specific product, the customer must signal the same, at least pay 40% in advance and the remaining 60% upon delivery.
7. If the requested items are not part of the current UIN SPORTS stock, the customer will not be able to cancel the order, under penalty of losing the signal value. Exceptionally and if the Management of UIN SPORTS authorizes, the customer may use the amount paid as a down payment when purchasing other products.
8. When communicated to the customer that the products are at their disposal for collection, or for shipping by carrier, the customer has a maximum period of 30 (thirty) days to do so. After this period, the product and the amount paid as an advance, when applied, will revert to UIN SPORTS.
III - Export Order
1. In Orders for export, the customer undertakes within a maximum period of 60 (sixty) days from the date of issue of the invoice, to deliver to UIN SPORTS the proof of exportation certificate, under the terms of the legislation in force.
2. If it is not delivered within the legally stipulated period, UIN SPORTS reserves the right to issue the customer an invoice on the amount of IVA due for the order placed.
3. For customers without a checking account, the customer must leave a deposit check for the amount of IVA.
IV- Selling Price
1. Products are billed according to the prices charged by UIN SPORTS on the date of your order.
2. Between the date on which the proposal is requested or submitted and the date of the order, UIN SPORTS can change prices, unless the order is placed within the validity of the proposal.
3. Prices are valid only for the delivery locations designated on the order form, and may be subject to change if the delivery location is changed.
4. The prices of the products are indicated by their net value, which is subject to the Value Added Tax (IVA) in force at the date of sale.
5. Credit sales are subject to approval by UIN SPORTS and the assigned ceiling will be determined by the COSEC credit insurer. As a new customer, and within the scope of credit assignment, he must complete the form “Customer opening form” and submit it for internal analysis by UIN SPORTS. UIN SPORTS reserves the right to reverse the decision to grant credit.
V - Payment Terms
1. Payment of the invoice must be made within the period set by UIN SPORTS from the date of issue.
2. Payment must be made by cash, ATM, bank check, bank transfer order to the account with the NIB indicated on the invoice.
3. Payment made by check will only be considered made after good collection of the same.
4. Failure to pay the amount shown on the invoice gives UIN SPORTS the option of suspending, with immediate effect, the delivery of products to the customer. The suspension will continue as long as the default remains. The customer is required to pay default interest at the applicable rate.
5. The responsibility for the risk in relation to the purchased goods is borne by the customer from the moment of the respective delivery.
6. Failure to meet the payment deadline may result in the payment of interest on arrears as of the due date of the invoice, pursuant to Article 102 of the Commercial Code, Ordinance No. 277/2013 of 26 August.
VI - Deliveries / Collections
1. The products sold are considered delivered when accepted by the customer at his premises or location indicated by him.
2. The products corresponding to an order will be subject to a single act of delivery to the customer, except when the customer has specifically requested parcel deliveries of the order and this claim has been accepted by UIN SPORTS.
3. If the goods are transported by the customer, the inherent risks will be the responsibility of the customer.
4. The customer must, at the time of receipt of his order, proceed to check the same with regard to the lack of products or visible damage to the packaging.
5. If there is a lack or evident damage to the products or their packaging, the customer must include such information in the transport document, which must be sent to UIN SPORTS within a maximum of 8 (eight) days after receiving the goods. Without the proper notes from the customer, the order cannot be the subject of a subsequent dispute with UIN SPORTS.
6. By legal imposition, products can only be collected when duly accompanied by the mandatory legal document - Transport Guide, duly communicated to the Tax and Customs Authority (AT), issued by the customer;
7. After acceptance of the return request and first attempt at collection by UIN SPORTS, the customer has a maximum period of 30 (thirty) days to return the accepted material, or make its collection available;
8. If the maximum period stipulated is exceeded or the collection of products is not carried out for reasons beyond UIN SPORTS, transportation will be charged.
9. If the return of the product is not accepted by UIN SPORTS and it is already in our facilities, at the initiative of the customer, the customer must proceed with the survey.
VII- Return (products according to)
1. The customer is entitled to exchange / return the items within a maximum period of 15 (fifteen) days from the date of purchase, with the presentation of the respective invoice. UIN SPORTS reserves the right to set other deadlines, which are previously communicated to the customer.
2. Products are only accepted under original conditions.
3. UIN SPORTS reserves the right not to accept the exchange / return of an incomplete, damaged or used product by the customer.
4. The return of specific products, which are not part of UIN SPORTS stocks, will only be accepted by UIN SPORTS after authorization from the respective supplier. UIN SPORTS reserves the right to apply any kind of devaluation to the customer or to charge extraordinary transport or logistics costs, if these have been determined by the manufacturer / supplier.
5. The physical return of the products, after acceptance of the return request, is the responsibility of the customer unless a commercial decision by UIN SPORTS.
VIII - Warranty (non-compliant products)
1. All products sold by UIN SPORTS have the guarantee indicated in terms of national legislation.
2. Under the warranty referred to in the previous point, the repair / replacement of the product must be carried out within a maximum period of 30 (thirty) days, with a provisional replacement product not being made available by UIN SPORTS.
3. Warranties do not cover:
- Normal wear and tear of the material, deterioration or accidents resulting from negligent use;
- Interventions in products, namely attempts to repair, or even repair, outside our assistance services;
- Improper or negligent use of the article, which can cause irrecoverable damage;
- The color change of the product over time, due to oxidation of the finishes.
4. At the request of the customer, it is possible to agree on a “warranty extension” or “custom design guarantee” after evaluating the specific application conditions with our suppliers.
5. In case of defect, the repair is supported by UIN SPORTS. If the customer is misused, the repair is supported by the customer.
6. The repair of products claimed outside the warranty period is always supported by the customer.
7. If the customer does not collect the goods within the stipulated period, the warranty period starts from the date of issue of the respective invoice.
IX - Privacy Policy and Protection of Customers' Personal Data
1. In compliance with the legislation on the Protection of Personal Data, all personal data of natural persons, provided and collected by UIN SPORTS, are kept and processed exclusively for the personal use of UIN SPORTS, and are intended, namely for the execution of the purchase and sale contract to which the data subject is a party and for compliance with the legal obligation to which the controller is subject, as well as for statistical analysis, for technical and administrative reasons, billing, price collection and communication with the Client , definition of Customer profiles.
2. UIN SPORTS may subcontract the provision of services to other companies, and or companies of the business group to which UIN SPORTS belongs, with a view to fulfilling the purposes identified above, which act upon instructions from UIN SPORTS.
3. The Client, as holder, has the right to request access to his data; to rectify them if they are out of date, incorrect, incomplete or altered; to delete them when they are no longer needed for the purpose for which they were collected (deletion is limited to the legally imposed period); the limitation of your data, for the performance of the contract, and compliance with the legislation; the opposition of the treatment, the portability of the data provided; to withdraw your consent as long as these rights do not conflict with the performance of the contract or compliance with legal rules;
4. However, the right to erasure is limited to the legal terms of 10 years (or 12 years for documents referring to the tax periods of 2014 and 2015), which is the period required for keeping accounting documents (article 123 of the CIRC).
5. The Client has the right to submit a complaint to a control body, if he believes that there has been a legal violation of one of his rights identified above.
6. The provision of data by the Customer to UIN SPORTS, for the purposes described IS MANDATORY and its non-provision prevents the fulfillment of the contract, leading to its termination.
7. The Client, in order to exercise his rights, may contact the UIN SPORTS representative, through the following means:
- Email: uin.sports@gmail.com
- Website: www.uin-sports.pt
- Letter: UIN SPORTS, LDA, with Estrada de Alfragide, lote 107, Edifícios Mirante, Bloco A3 CV, 2610-008 Alfragide;
- Telephone: 215968873/910248051
- Opening hours: from 9 am to 1 pm and from 2 pm to 6 pm, every working day.
X - Disputes
1. The purchase and sale contract for our products is governed, in all circumstances, by Portuguese Law.
2. It is recognized by both parties that in the event of a dispute the competent forum for the respective legal action is the Comarca da Amadora.
3. In the event of a dispute the consumer may resort to an Alternative Dispute Resolution Entity for consumer disputes (RAL).
4. List of accepted Alternative Dispute Resolution Entities (RAL):
- National Consumer Conflict Information and Arbitration Center (CNIACC);
- Lisbon Consumer Conflict Arbitration Center (CACCL);
- Arbitration Center of the Autonomous University of Lisbon (CAUAL);
- More information on Consumer Portal.
